All robots should have googly eyes. Here’s why

https://www.fastcompany.com/90395110/how-googly-eyes-solved-one-of-todays-trickiest-ux-problems

As the robots begin to infiltrate human spaces, questions remain for designers and engineers tasked with convincing people to view them as approachable and friendly.

The world’s best new library for 2019 located on Helsinki Finland has robots in it. The robots were used to move books and showing customers where the fiction section is, or pointing them toward the bathrooms. But they got bullied. Once the googly eyes were in place, the robot abuse stopped.

Sources:

https://www.fastcompany.com/90395110/how-googly-eyes-solved-one-of-todays-trickiest-ux-problems

https://yle.fi/uutiset/osasto/news/helsinkis_oodi_voted_worlds_best_new_library_for_2019/10941276